Question 1

Where do the scores come from?

Accepted Answer

All outcome signals - attrition risk, 90-day success, manager load, negotiation risk - are derived from standardized resume patterns using a combination of rule-based logic and LLM classification. Every output includes reason codes (e.g., TENURE_GT_18M, STACK_MATCH_STRONG) and resume citations so you can verify the reasoning. If information is missing from the resume, we show NO_INFO - we don't invent facts.

Question 2

Is this a black box?

Accepted Answer

No. We show the rules (e.g., tenure thresholds), weights, and specific reason codes for every ranking. Outputs are enums or scores, never vague judgments. We version every component (prompt v, rules v, weights v, model v) so results are reproducible. You can audit the logic and override scores with documented justification.

Question 3

Do you predict attrition?

Accepted Answer

We show attrition risk proxies based on observable resume patterns - tenure stability, role-hop frequency, context-adjusted short stints. These are statistical signals, not guarantees. We're transparent about what we can and can't know from a resume alone.

Question 4

Can I customize the signals or weights?

Accepted Answer

Yes. Growth and Pro plans allow custom search weights. Pro plans support custom signal definitions and role-specific weight sets. You control the trade-offs between pool size and outcome quality.

Question 5

Do you own profile data?

Accepted Answer

No. We evaluate employer-uploaded resumes and discoverable public & partner sources. We do not own, store indefinitely, or resell third-party platform data. Candidates must consent before any outreach, and we respect source platform terms of service.

Question 6

How do I delete or access my data?

Accepted Answer

Contact privacy@talentgpt.com with your request. We'll process access, rectification, or deletion requests within 30 days per applicable law. For employer data (e.g., job descriptions), contact your account admin.

Question 7

How is PII handled?

Accepted Answer

We minimize PII attrition, encrypt data in transit and at rest, and separate production from development environments. We do not infer demographics, use biometrics, or apply video analysis. Candidate names and contact info are only used for evaluation and outreach consent.

Question 8

Is TalentGPT compliant with GDPR/India data laws?

Accepted Answer

We're designed with India-first compliance and global readiness. We're not a credit bureau or background check service - we only pre-evaluate from documents. For specific legal advice, consult your counsel with our DPA and privacy policy.

Question 9

Do I need to write Boolean strings?

Accepted Answer

No. Use conversational search or paste your job description - we automatically build Must/Should/Bonus criteria with intelligent weights. You can refine from there, no Boolean syntax required.

Question 10

Can I change weights after I start a search?

Accepted Answer

Yes. Use the Trade-off Lens to tighten or loosen criteria in real-time. You'll see pool size and median outcome impact update instantly. Save presets per team or role for consistency.

Question 11

What integrations are available?

Accepted Answer

We support ATS export in PDF, JSON, and CSV formats. Pro plans include webhook/API access for programmatic integration. We don't send bulk outreach messages - use your existing tools for candidate communication.

Question 12

How long does it take to get a shortlist?

Accepted Answer

Most searches return results in under 2 minutes. Evaluation with outcome chips adds another 30-60 seconds depending on pool size. Export to ATS is instant.

Question 13

How does pricing work?

Accepted Answer

We price on evaluated views (profile views with outcome chips) and explainable shortlist exports. Browsing without evaluation doesn't count. Plans include monthly view and export quotas; add-ons available for additional capacity.

Question 14

Can I try before I buy?

Accepted Answer

Yes. The per-role trial bundle (₹6,999 / $139) includes 300 evaluated views, 1 export, and up to 3 searches. Perfect for testing with one open role.

Question 15

What happens if I exceed my view quota?

Accepted Answer

You'll be prompted to purchase additional view credits. Standard rate: ₹39 / $0.69 per view; bulk discount (1,000+): ₹29 / $0.39 per view. No surprise charges - you approve before overage.

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